Refund & Cancellation Policy

This policy covers cancellations and refunds for the registration/application fee paid on https://digialm.in. Please read it before applying.

1. Nature of the fee

Each course requires a one-time registration/application fee. Because course access is delivered digitally and instantly on payment confirmation, the fee is treated as a service fee for processing your application and provisioning your access.

2. Cancellation by you

• You may cancel an application only before payment — simply do not complete checkout; unpaid applications lapse automatically.
• After a successful payment, you may request cancellation within 48 hours of payment, provided the course access has not been substantially used. Email your request with your application/registration number to support@digialm.in.

3. When refunds are given

• Duplicate payment: if you are charged twice for the same course, the duplicate amount is refunded in full.
• Payment deducted but registration not confirmed: if money was debited but your registration was not created, the amount is refunded in full — banks typically auto-refund failed transactions within 5–7 working days even without a request.
• Service non-delivery: if we cannot provide course access within 7 days of payment, you are entitled to a full refund.
• Cancellation within 48 hours (as above): refund at our discretion after verifying usage.

4. When refunds are not given

• After 48 hours of payment, or where course material has been substantially accessed.
• Change of mind after the cancellation window, or failure to read course details before applying.
• Account suspension caused by violation of our Terms & Conditions.

5. Refund process & timeline

• Approved refunds are issued to the original payment method via Razorpay.
• Refund is initiated within 3–5 working days of approval; banks/UPI may take a further 5–10 working days to credit it.
• You will receive confirmation at your registered email with the refund reference.

6. Failed payments

If your payment fails during checkout, no registration is created and no money is taken by us. Any amount temporarily held by your bank is released automatically by the bank.

7. Delivery of service

There is no physical shipping. Course access is a digital service delivered to your account immediately after payment verification — typically within seconds. If access is not visible, sign out and back in, then contact support.

8. How to request

Email support@digialm.in from your registered email with: (a) application/registration number, (b) course name, (c) payment date, and (d) reason. We respond within 2 working days.